GENERAL:
1. If you place an order electronically through the website you are using, the You are deemed to have accepted the preliminary information form and the distance sales contract.
2. Buyers are responsible for the sale and delivery of the product they purchased. It is subject to the provisions of the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other laws in force.
3. Shipping fees, which are the cost of shipping the product, are paid by the buyers; will be tried.
4. Each product purchased includes a 30-day warranty. It is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product is complete and in accordance with the qualifications specified in the order. If any, it must be delivered with documents such as warranty certificate, user manual.
6. In case it becomes impossible to sell the purchased product, the seller he has to notify the buyer of this situation in writing within 3 days from the moment he learns the situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID:
7. The buyer does not pay the price of the product he purchased or the bank cancels in its records, Seller's product; delivery obligation ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8. Once the product is delivered, the credit the buyer pays If it is determined that the card has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer shall be responsible for the product subject to the contract. It must be returned to the SELLER within 3 days, at the shipping expense of the SELLER.
IF IT CANNOT BE DELIVERED DURING THE PRODUCT DURATION DUE TO UNPROVENABLE REASONS:
9. If force majeure occurs that the seller cannot foresee and three If the product cannot be delivered within the deadline, the situation will be notified to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If the payment has been made in cash, this fee will be paid in cash within 14 days from the date of cancellation. If the buyer has made the payment with a credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.
BUYER'S PRODUCTÜ OBLIGATION TO CHECK:
10. Buyer, inspection before receiving the contracted goods/services will; dents, broken, packaging torn, etc. damaged and defective goods/services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
11. RECEIVER; within 14 (fourteen) days from the date of delivery of the product purchased to him/her or to the person/organization at the address he/she has indicated, provided that he or she notifies the SELLER via the contact information below. and may exercise his right to withdraw from the contract by rejecting the goods without assuming any criminal liability and without giving any justification.
12. CONTACT INFORMATION FOR SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION:
COMPANY
NAME/TITLE: Natural Yaşam Personal Care and Cleaning Products San. Tra. Ltd.
ADDRESS: Yunus Mah. Hakimiyet Cad. Meram St. No:18 KARTAL / ISTANBUL
EMAIL: info@naturalive.com.tr
TEL: 0216 370 43 44
REST OF THE RIGHT OF WITHDRAWAL:
13. If the buyer purchases a service, this is a 14-day period. The term starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the approval of the consumer before the right of withdrawal expires.
14. Expenses arising from the use of the right of withdrawal are the SELLER's responsibility. It belongs to.
15. 14 (fourteen) days for exercising the right of withdrawal; Committed to the SELLER within a short period of time; Written notification must be made by post, fax or e-mail and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions set out in this agreement.
USE OF THE RIGHT OF WITHDRAWAL:
16. 3rd party or BUYER’ or the invoice of the product delivered, (If the invoice of the product to be returned is corporate, when returning it, it must be sent together with the return invoice issued by the institution. The order whose invoice is issued on behalf of the institutions refunds will not be completed unless a RETURN INVOICE is issued.)
17. Return form, Box and packaging of the products to be returned, if any It must be delivered complete and undamaged with its standard accessories.
RETURN TERMS:
18. The SELLER shall, at the latest after receiving the notice of withdrawal; Debts the total price and the BUYER within a period of 10 days; the documents that put it under the BUYER’ or to return the goods within 14 days.
19. BUYER’ If there is a decrease in the value of the goods due to a reason caused by the fault of the BUYER or if the return becomes impossible, the SELLER will be liable to the SELLER at the rate of the BUYER's fault. is obliged to compensate the damages of . However, the BUYER is not responsible for any changes or deteriorations that occur due to improper use of the goods or product within the right of withdrawal period.
20. Due to the use of the right of withdrawal, the campaign limit amount set by the SELLER is below the limit amount. If it decreases, the discount amount used within the scope of the campaign will be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. In line with the BUYER's wishes or clearly personal needs prepared and not suitable for return, Clothing bottoms, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are in danger of rapid deterioration or that may expire, are unpackaged by the BUYER after they are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene, products that are mixed with other products after delivery and cannot be separated due to their nature, products provided within the scope of the subscription agreement. goods related to periodical publications such as newspapers and magazines, services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer, and audio or video; It is not possible to return records, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, in accordance with the Regulation. In addition, it is not possible to exercise the right of withdrawal regarding services that started to be performed with the approval of the consumer before the right of withdrawal period expires, in accordance with the Regulation.
22. Cosmetics and personal care products, cleaning products; front, inside In order for clothing products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) to be returned, their packages must be unopened, untested, They must be intact and unused.
DEFAULT AND LEGAL CONSEQUENCES:
23. BUYER is in default if he makes the payment by credit card. ;shutü In this case, the card holder accepts, declares and undertakes that he/she will pay interest within the framework of the credit card contract with the bank and will be responsible to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney's fees that may arise from the BUYER, and in any case, in case of default due to the BUYER's debt, the BUYER agrees to pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY:
24. By making Bank Transfer or EFT (Electronic Fund Transfer), Kuwait Turk You can make it to any of our participation and Ptt bank accounts (TL).
25. With your credit cards through our site, you can make all kinds of payments. You can benefit from online single payment or online installment options to your credit card. For online payments, the amount will be debited from your credit card at the end of your order.
